Our History

OnResearch began in 2001, as an innovator in online research. Our goal has always been to provide our clients with creative thinking and new solutions.

Over the years, we have expanded our capabilities and added varied experience to our team. We’ve become experts in bringing new ideas to life through software and our research and consulting skills. Through trying out new ideas, we found innovative ways to track customer journeys and build better paths for these journeys.

We love discovery and creativity, and for us, the journey to find new ideas never ends. We are passionate about what we do, and most of all about helping our clients. We’ve found that what we enjoy most is making research come to life for our clients. There’s nothing quite like solving a problem for your client and seeing them succeed as a result.

Our Valued Clients

  1. 3M
  2. Allergan
  3. Ciena telecommunications
  4. Deloitte Touche Tohmatsu
  5. Disney
  6. ECGA - Eastern Canteloupe Growers Association
  7. IDC - International Data Corporation
  8. Intel
  9. KFC - Kentucky Fried Chicken
  10. MacLaren McCann
  11. Micron Technology
  12. Moneris Solutions
  13. Morneau Shepell
  14. PBH - Produce for Better Health Foundation
  15. Pizza Hut
  16. Publicis
  17. La Maison Simons fashion
  18. J.R. Simplot Company
  19. Taco Bell
  20. YUM Brands


OnResearch is a digital research firm focused on delivering results to empower business decisions. We work with some of the world’s leading brands in Technology, Professional Services, Retail, etc. Our goal is to connect brands with their customers in the newly transformed market place that is centered on digital.

We are looking for passionate, enthusiastic professionals to join our team. You will be a part of a team who creates and builds solutions that enhance how businesses makes decisions about their processes, people and products.

Current opportunities:

We enable and support leading brands to develop better and stronger relationships with their customers by identifying and presenting hidden truths about customers’ attitudes and behaviors at each point along their digital and physical journey.

We deliver proprietary business solutions and customized research designed to link multiple customer interactions across channels and touch-points to reduce friction, enhance satisfaction, improve the customer experience and engender customer loyalty.

We are a driven, curious, dynamic, innovative and forward-thinking organization that thrives on continuous learning and leverages data science and enabling technology that makes us best-in-class.

Sound like the right place for your career? Share our passion. Share our success. And join us in being proud to be OnResearch Inc.

Position Summary

As Senior Manager, Customer Success (Research), reporting to the Vice President, Customer Success, you will play a key role in supporting the provision of strategic insight to our clients in the delivery of professional research services. In this role, you will work with clients to understand their business issues and needs in order to develop and design appropriate research solutions while building and maintaining strong client relationships. You are conversant in traditional and digital qualitative and quantitative research design, with experience managing key market research projects from start to finish. Our ideal candidate is an innovative thinker possessing drive, curiosity, resourcefulness and intelligence, with a passion for matching science with insight to provide actionable research solutions.

Primary Responsibilities

  • Project Management:
    • Manage, coordinate and implement multiple market research projects simultaneously, within timelines and budgets, including working closely with colleagues in our Customer Success, Customer Strategy and Technology teams to oversee all project operational components.
  • Relationship Management:
    • Work with clients, and external partners/vendors, in consultation with the Vice President, Customer Success, to develop and design appropriate solutions based on the research approaches and products that are best suited to meet clients’ needs.
  • Research Documentation:
    • Develop proposals, deliver research design, design research instruments such as moderator guides and survey questionnaires and deliver methodological advice to our clients.
  • Analytics & Insights:
    • Perform data analysis and verification, draw conclusions, glean insights, prepare reports and presentations; make recommendations from the data results based on the client’s requests and business issues.

Required Skills & Experience

  • 7-10 years’ experience in a professional research role across a broad range of B2B and B2C sectors
  • Ability to manage multiple projects simultaneously while maintaining a strong client service orientation
  • Strong offline and online qualitative and quantitative research, analytical, interpersonal and problem-solving skills
  • Ability to draw meaningful insights and tell a story with research findings and data
  • Highly motivated, self-directed and possessing a driven personality capable of working within tight deadlines
  • Superior organizational skills, unflagging attention to detail and demonstrated commitment to the accuracy and completeness of information
  • Demonstrated experience with SPSS and Tableau a must
  • Knowledge of statistical techniques including performing regression, factor analysis, cluster analysis, etc.
  • Excellent written & verbal communication skills
  • Work well in team environment
  • Bachelor’s Degree or equivalent related experience

OnResearch Makes a Difference

Our people see to that. We attract the best talent and serve the best clients. OnResearch offers a dynamic work environment where your talents are nurtured and your skills are enriched. We encourage initiative, innovation and risk-taking to further develop our business and our people. We are enthusiastic, confident and results oriented which is why our clients come to us. That’s what makes us proud to be OnResearch!

How to Apply

Interested in joining a growing organization committed to satisfying our clients beyond their expectations? Please submit a detailed resume that demonstrates you have the experience and abilities we are seeking by applying online or by sending your resume to careers@onresearch.com. Those interested are encouraged to apply as soon as possible.

Please sumbit all applications to careers@onresearch.com with the name of the position you are applying for in the subject line and your resume attached.